shipping & returns

Here's some useful information about your order.

 

SHIPPING

All stock orders from the website are wrapped/packaged and sent out within 7 working days from your purchase. Orders are processed through Monday to Friday, excluding public holidays. 

UK Post — £5 flat rate

Europe — £8 flat rate

USA & Canada — £10 flat rate

Worldwide – £12 flat rate

International orders may be subjected to charges (tax, etc) depending on the country you reside in. The recipient is responsible for payment of these charges. 

 

 

PAYMENT

All prices are in British Pounds (GBP). 

 

RETURNS

I want to make sure you are happy with your order so if you have any problems or queries please just get in touch.

Returns are accepted within 14 days of purchase, as long as the item comes back to the studio in unused and undamaged condition and is in its original packaging. Please email studio@agathaa.com stating the reason of return.

You are responsible for return shipping costs and for making sure your unwanted item gets back to the studio safely. Please note we are not responsible for any lost, stolen or delayed packages in transit, it'd be best if you send the item by registered post and retain the proof of posting. 

Any damage or missing items will be charged for. Postage charge is not refundable.